Arlo Go issue with Arlo secure app

[SMI555]

After I updated app in iPhone to the latest Arlo secure app.

I registered my Arlo go camera to app.

It looked the registration went well. And I can see realtime view from Arlo go and manual recording works in the app.

However it seems arm mode doesn’t work and I cannot change any recording related setting.

I saw in the web that currently Arlo secure app doesn’t support Arlo go.

Do you know any solution to make my Arlo go work again correctly?

or is Arlo team going to update Arlo secure app to support Arlo go?

thanks

[BrookeN]

@SMI555 I have sent you a dm if you could respond to that at your earliest convenience. 

[SMI555]

Hello can you answer to my reply?

I just want to know if my arlo go work correctly again with new UI in future. Or alternative solution e.g. arlo go2 work with band1 or 3…

[SMI555]

Hello can you answer to my reply?

I just want to know if my arlo go work correctly again with new UI in future. Or alternative solution e.g. arlo go2 with band1

[BrookeN]

At this time I do not have any information regarding if the Go 1 will work with the new UI. The Arlo Go 2 will in fact work with the new UI. 

[SMI555]

Thank you

[Nenno75]

Is there a plan to enable Go 1 eight the new interface? 
I mean the recording and notification 

[Nenno75]

When will we have information about Go 1 being enabled to record and send notifications in the new app? 

[SMI555]

After the update of arlo secure software in 26th Mar to version 6.20.0, my arlo go was finally taken offline and even the real-time monitoring that used to work was no longer available…

I still have 1 another new arlo go in my stock, but…

[BrookeN · Accepted solution]

The new user interface does support the Arlo Go. You need to actively use custom modes in order to get it to work as expected. 

[Nenno75]

That is very unprofessional answer.

i have 8 Arlo Go and 3 Go2 cameras I bought for surveillance that do not work anymore. What happens if there is a burglary and the surveillance I invested in doesn’t work? 


I think that the community deserves an answer. 

[SMI555]

I understand arlo cannot keep to provide old product such arlo go. But please try to keep the already exsisting arlo go in field work even with some limitation. 
or Arlo should provide the alternative product that replace the old one. Arlo go 2 cannot be the alternative because it won’t work with LTE band 1 and 3, which used to work for arlo go. Hope arlo go 3? can solve all.

[BrookeN]

The Arlo Go will work with the new user interface. You need to use custom modes to have it work properly. 

[SMI555]

Thank you for telling good news.

Does it mean Arlo Go(VML4030) will work with the latest version of Arlo secure software?

Previously you explained that arlo secure software doesn’t support arlo go. Idon’t know how to enable custom mode. Could you please tell the method, or the manual link? Thank you in advance.

[BrookeN]

You can use this link to set up the custom modes:

https://kb.arlo.com/000063512/How-to-set-up-an-Arlo-Custom-Mode

[Nenno75]

It doesn’t work !!

Arlo Go hasn’t the + enabled in custom mode for the device .

the other have …..

[Nenno75]

Now I can see all old Arlo Go .

[SMI555]

How did you do for your arlo go?

My arlo go is still keeping offline although it appears in custom mode list together with my arlo pro2.

Did you disconnected arlo go and reactivate? Then your arlo go work e.g. realtime monitoring?

I would like to know how you recovered your old arlo go

Thanks in advance.

[Macimae]

The custom mode does not work. The motion is checked in custom mode but it is grayed. Will not activate. Unbelievable that Arlo forces an app update that will not work with my camera. My Go camera is useless with the new app!!

[Macimae]

Does not work in Custom Mode

[BrookeN]

@Macimae you are on Standby. You need to make sure you actively put yourself in Custom Mode. 

[Macimae]

I went into custom mode and everything is gray. 

[Macimae]

I put it into Away and Custom Mode still grayed. Will not allow those rules. 

[BrookeN]

@Macimae you are in standby mode. In the Dashboard screen, you need to click on Custom Mode right below the 3 modes at the top and make sure the Blue House icon is activated. Please send a screenshot of what you are seeing if these steps do not work. 

[Jwilsonf]

mine no way to arm? Arlo go.