Arlo Go help

[sahnyc]

On Sunday, November 3 I called Tech Support case #41242121.

I was on the phone for over 30 min. during which time they had me do multiple resets, this was followed by cancelling my plan and then trying to start a new plan  multiple times which just did not work.  Now I was unable to connect.  I was at my remote camera location with only my Smartphone.    I got off the phone and returned home (7 miles away) I then did a chat session and the rep. took the number off my SIM card and then gave me a start-up allowance.   I was now able to get the Arlo Go camera back in operation at my home.   Now, I will have to see if will operate at my remote location.   On 11/3, the camera was operating properly at my home using both my Smartphone & my home computer, but not so a few hours later at my remote location - which is what caused me to call tech support.   Now, why during the phone call the same thing could not be done as was done during the chat session I do not know - If, the problem had been corrected during the phone call - I could have left the camera in operation at the remote location where it was meant for.

[StephenB]

Just wondering - are you sure the mobile provider has good coverage at the remote location?  The system can't work if the cellular data isn't reasonably solid.

[sahnyc]

Yes, we have had the Arlo Go camera for a year now and have been able to use it at our remote location with the same Smartphone.