Arlo Go No Arlo devices found

[scott_newton]

When setting up my Arlo Go, I get No Arlo devices found during setup. I bought it and the solar panel off Amazon, and did not choose the ATT or Verizon version. I plan to use the Arlo Mobile plan, and I have reset the camera and reseated the SIM card that came with it. I've tried in multiple locations, all with good cell service signal. I live in the Florida Keys, Marathon 33050. How can I tell if the SIM that came with the camera is active? I've tried calling for support and got no call back, and nobody has been available for Live Chat Support for . Please help. Scott Newton

[ShayneS]

Hi @scott_newton

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support