Why Arlo Secure does not link to my GO 2 camera on the app?

[Jm22]

I paid for Arlo Secure service for a single

camera. My purchase appears on my account online, but on the app, my account shows as a trail subscription.  How can I get the app to recognize that I have paid for the subscription?  I want my footage loaded to the cloud and I want to protect my camera from theft.

[jguerdat]

The trial subscription supersedes the paid one. You may or may not be able to cancel the trial  (try both the app and the web client - my.arlo.com) so the camera will be migrated into your paid subscription. Either way, both subscriptions cover your camera in the same way.