Error Code 1

[sspliz]

Go 2 Camera cannot connect to system. At the end of the setup process an error message pops up saying "Error occurred The operation couldn't be completed. (ArloNetwork-ing.ServerResponseError error1.)

[jguerdat]

Have you tried resetting the camera?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Are you trying to connect to a cell provider or WiFi?

[casey2570]

I am trying to add a Go 2 camera to my app. I can't get past naming the camera and it gives me a Error Code 1 message.

[ShayneS]

Hi @sspliz 

Are you still experiencing this issue?

[ShayneS]

Hi @casey2570 

Are you still experiencing this issue?

[sspliz]

I have tried resetting the camera and it's on cell

[sspliz]

Yes this issue is still occurring

[ShayneS]

Thanks for the update. I notified the team and I will provide another update as soon as I hear more. 

[ShayneS]

@sspliz 

I have escalated this for you and someone from Support will be reaching out to you as soon as possible.

[J4488]

I am having the same issue .  I am trying to connect to wifi

[ShayneS]

@J4488 

Thank you for the feedback. I have reported this response error users have been reporting and I will update the thread as soon as possible. 

[ShayneS]

@casey2570 Just checking in to see if this is still occurring for you?

Thanks 

[Kastytis]

Hello, I have a Go2 camera, I wanted to connect it again, it doesn't work anymore, it says Arlo security server error 1. What should I do next to connect

[mikus_31]

I am having the exact same issue while trying to add two devices. It occurs on both the cellular and wifi set up.

[Paizelpg]

I am having this exact same error when attempting to add the Go2. It reads:  Error occurred

The operation couldn't be completed. (ArloNetwork-ing.ServerResponseError error

1.) at the point of naming the camera. I have tried logging off, uninstalling the app, everything I was asked to in the chat to no avail. 

[Joseph11isf]

Any update? I am experiencing the same issue. 

[Joseph11isf]

Reached out to chat support. They ask for the SN and did something to reset and resync for it to work. 

[Rodders94]

Goes all the way through setup but at the end comes up with server response error , if had 2 eufy cameras no good and not connect to network now I have this one and can’t set up , man I’m sick of this 

[DHMProp]

I am currently having this issue.  Was there ever a solution to the problem?  I have tried to connect the Arlo Go 2 devices several times both on the app and on the website.  I get this error either way, and it isn't my internet that is the issue.  I've tried repeatedly for days now to troubleshoot this issue, but everything that has been suggested has not worked.  

[BJN79]

I am having the same issue, has this been resolved yet?

[BJN79]

I am struggling with the same issue. Someone from Arlo reached out to set up an appointment and then ghosted me for the next string of emails trying to get the appointment set up! It’s been yet another week and i still have a camera that is as good as paper weight!

[Paizelpg]

I’m not sure if your camera is preowned or refurbished, but mine was. After trying absolutely everything and talking to a couple of different representatives, one of them finally determined that they needed to boot the camera off of the previous owner’s account. Once I proved that I actually bought it, they were able to do that and I have had no issues since then. 

[meme87]

I am also experiencing same issue, what is the solution?

[ShayneS]

Hi @meme87 

Thank you for your feedback, do you happen to be using Verizon?

[Paizelpg]

I’m not sure if your camera is preowned or refurbished, but mine was. After trying absolutely everything and talking to a couple of different representatives, one of them finally determined that they needed to boot the camera off of the previous owner’s account. Once I proved that I actually bought it, they were able to do that and I have had no issues since then.