Receiving ALL push notifications after the new updates

[angelahortega]

After the introduction of the smart notifications (people and vehicle recognition)I started getting all of the push notifications for all types of movement. I currently only have people, package, pets and the people/vehicle recognition for push but am getting ALL push notifications. How do I eliminate this? I do have a ticket open. I have deleted and re-added the app, deleted and re added the rules, deleted and re-added the motion routine but nothing is working.

I believe I had this issue before and I ended up removing the battery and reinserting it. I did that too but nothing is working. I have to mute all notifications. Any suggestions?

[angelahortega]

I just also wanted to add that the camera prior to the updates was working beautifully.

[BrookeN]

Under Routines and then the camera under motion detection what do you have marked under that section, also under the actions do you have send notification and what are the notifications set to on that as well? Also, can you check your sensitivity level and maybe adjust that. 

[angelahortega]

See screenshots

pusj notifications are only for people packages and animals

in years past I have had this issue, and I had to take out the battery. This did not work this time

[angelahortega]

 

 

[BrookeN]

Are you still seeing this same behavior?

[angelahortega]

unfortunately yes

[BrookeN]

Are you on iOS or Android? Can you also let me know what software version you are using?

[angelahortega]

Iphone

version 18.3.1

and I previously included the logs to support, but they keep asking for them over and over. It’s like they don’t have a clue

[BrookeN]

I have sent this information to our development team. I will update you as soon as possible. 

[angelahortega]

hi Brooke

I just wanted to let you know that this issue has been now submitted as  a bug per level 3.

[BrookeN]

Thank you for the update, if you have any questions please let me know.