Notifications but camera offline

[Jem4198]

does anyone else get notifications for a camera, but then when you open to app to see what’s happening, it says the camera is offline? 

I know someone is working in front of the camera, so I know the notifications are real, but I can’t see anything as it says it’s offline. 

using go 2 4g wireless camera

[ShayneS]

Does the same occur when viewing over the web browser? 

[Jem4198]

Yes it does. Please see attched image from my mobile, displaying a 'motion detected' notification whilst the camera saying its offline. 

[ShayneS]

May I ask which troubleshooting steps you have performed so far? 

[Jem4198]

I've logged out, logged in, reset camera, factory reset camera. 

I've a camera on 4G so I've learnt that they drop in and out with reception, but when they've got no reception I get no feed obviously, but find it weird that I still get a notification. 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.