Arlo|Smart Home Security|Wireless HD Security Cameras

Not Receiving iphone Push Notifications

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LPitts
Aspirant
Aspirant

I have an Android telephone and an iPhone. I receive push notifications 100% on my Android phone.  I am not receiving Push Notifications on  iphone 11.

I am signed into the App on the iPhone. 

When I first logged in, I set the device as Trusted.

On the iphone, Notifications are turned on. 

Under Notifications for the Arlo App, Notifications are turned on.

I can't figure out why the iphone is not sending Alarm alerts, but the Android phone is.

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LPitts
Aspirant
Aspirant

RESOLVED

In the Arlo Portal, under the user, removed the access rights, saved, added the access rights back, saved. Now receiving Push Notifications.

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2 REPLIES 2
Dannybear
Master
Master

Are you using the same login credentials for both phones or is one granted access account?

LPitts
Aspirant
Aspirant

RESOLVED

In the Arlo Portal, under the user, removed the access rights, saved, added the access rights back, saved. Now receiving Push Notifications.

Discussion stats
  • 2 Replies
  • 1306 Views
  • 0 Likes
  • 2 In Conversation