Need to start a warranty claim - I don't have a plan subscription

[we143605]

Title. Camera is persistently offline. SIM is confirmed active and has a good signal. Chatting with the virtual assistant redirects me to the Arlo Community page. Is there a way to reach a person?

[jguerdat]

The Go 2 comes with a trial subscription - are you beyond that period? If so, purchase a single camera plan so you can reach support. Either way, use Setting, Support, select your camera and see the options available.

[we143605]

The trial period has expired, sadly. The camera is a company-owned asset (I'm with the IT department); they don't use it for anything outside of remote viewing and won't authorize a monthly subscription.

[JamesC]

we143605,

Try factory resetting and re-onboarding the camera using the following instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Do you still experience the same behavior?

JamesC

[we143605]

Yes, no luck. Instead of a blue LED, I get a red one. Restarting from step 1 results in the same red LED.

[JamesC]

we143605,

I've sent you a private message to gather more information.

JamesC