Arlo|Smart Home Security|Wireless HD Security Cameras

My arlo go2 keeps saying firmware updates

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Oibra
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1 ACCEPTED SOLUTION

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BrookeN
Arlo Moderator
Arlo Moderator

Make sure the camera is fully charged and then do the following steps:

To update your Arlo Q, Q Plus, or Go firmware manually:

  1. Launch the Arlo app or log in to my.arlo.com.
  2. Tap or click Settings > My Devices.
  3. Select the camera that you want to update.
  4. Tap or click Device Info > Firmware > Update.
    Warning: Do not disconnect your camera, open the battery door, or remove the battery while the firmware update is in progress.
  5. Wait for the firmware update to complete.
    The camera's LED blinks amber and blue while the firmware is downloading and installing. After the firmware is installed, the camera reboots and the LED is off. When the LED lights again and the pattern stops changing, your camera is available to stream.
    Note: If you turn off your Arlo Go camera's LED in the camera settings, the LED does not blink to show that a firmware update is in progress. While the LED is turned off, always make sure that you can view your camera live from the Arlo app or a web browser before interrupting power to the camera. If you remove the battery or otherwise interrupt power while a firmware update is in progress, your camera might become unusable.

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2 REPLIES 2
StevodownSouth
Aspirant
Aspirant

Having the same problem. Not a good sign for new item. Might be heading back for a refund. 

BrookeN
Arlo Moderator
Arlo Moderator

Make sure the camera is fully charged and then do the following steps:

To update your Arlo Q, Q Plus, or Go firmware manually:

  1. Launch the Arlo app or log in to my.arlo.com.
  2. Tap or click Settings > My Devices.
  3. Select the camera that you want to update.
  4. Tap or click Device Info > Firmware > Update.
    Warning: Do not disconnect your camera, open the battery door, or remove the battery while the firmware update is in progress.
  5. Wait for the firmware update to complete.
    The camera's LED blinks amber and blue while the firmware is downloading and installing. After the firmware is installed, the camera reboots and the LED is off. When the LED lights again and the pattern stops changing, your camera is available to stream.
    Note: If you turn off your Arlo Go camera's LED in the camera settings, the LED does not blink to show that a firmware update is in progress. While the LED is turned off, always make sure that you can view your camera live from the Arlo app or a web browser before interrupting power to the camera. If you remove the battery or otherwise interrupt power while a firmware update is in progress, your camera might become unusable.
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