Motion sensing working opposite

[Keke_llc19]

Wondering if anyone else is experiencing an Arlo Go Motion Detection Issue? On my cameras, if the icon is light gray, motion detection is ENabled; and if the icon is black, motion detection is DISabled. There is either malware, bad coding, or my neighborhood arlo hacker is back in my cameras.

Resetting the camera does not resolve the issue.

[jguerdat]

Is this true on both the app as well as the web client (my.arlo.com)?

[Keke_llc19]

Hi. Yes, I am seeing this issue in both the Arlo app and my.arlo.com (web).

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

[Keke_llc19]

Thanks for the response.