LIVE STREAMING

[JOHNTHORN]

Thank you. Yes the problem is the cameras stopped streaming to my desktop, still good to iPhone & iPad. The recording still works. Yes I’ve tried different browsers & cleared the cache with no success. Tried turning off virus & firewall, no luck. It’s strange as they have been working well for 3 years. I’ll keep trying & let you know how I go . Regards John

[JOHNTHORN]

I get streaming on my iPhone but it has stopped working on my desktop

[ShayneS]

Hi @JOHNTHORN 

Are you still experiencing this symptom with streaming? Is this for the live stream or recordings? Have you tried any other browsers and clearing cache?

[ShayneS]

Okay, please keep me in the loop.

[JOHNTHORN]

Tried all that and still no live streaming

[JOHNTHORN]

no resolution at all

[JOHNTHORN]

No resolution , very disappointing support

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[JOHNTHORN]

Thank you

[JOHNTHORN]

STILL NO LUCK GETTING LIVE STREAMING ONTO MY WINDOWS DESKTOP

[aleblanc706]

We've been having the same issue and I know other users that are too. What is going on with these cameras?

[aleblanc706]

We are experiencing the same problem. I've tried all of the same solutions with no improvements. 

[BrookeN]

Is there an error message that you are seeing? Can you let me know if it is on one browser or if you have tried any other browsers. 

[JOHNTHORN]

ARLO ERONOUSLY  MAINTAIN THAT THEY RESOLVED THE LIVE STREAMING ISSUE . THAT IS NOT CORRECT . I AM STILL UNABLE TO LIVE STREAM TO MY DESKTOP.

[BrookeN]

On web browser or app? What firmware are you on? Can you please send a screenshot of what you are seeing?

[aleblanc706]

This is the error I get. Not very helpful.

[aleblanc706]

I'm still having the same issues. Nothing's fixed. Nothing's working. Here is the error message I get... not very helpful.