GO2 live streaming issue

[JOHNTHORN]

Thank you. Yes the problem is the cameras stopped streaming to my desktop, still good to iPhone & iPad. The recording still works. Yes I’ve tried different browsers & cleared the cache with no success. Tried turning off virus & firewall, no luck. It’s strange as they have been working well for 3 years. I’ll keep trying & let you know how I go . Regards John

[JOHNTHORN]

I get streaming on my iPhone but it has stopped working on my desktop

[ShayneS]

Hi @JOHNTHORN 

Are you still experiencing this symptom with streaming? Is this for the live stream or recordings? Have you tried any other browsers and clearing cache?

[ShayneS]

Okay, please keep me in the loop.

[JOHNTHORN]

Tried all that and still no live streaming

[JOHNTHORN]

no resolution at all

[JOHNTHORN]

No resolution , very disappointing support

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[JOHNTHORN]

Thank you

[JOHNTHORN]

STILL NO LUCK GETTING LIVE STREAMING ONTO MY WINDOWS DESKTOP

[aleblanc706]

We've been having the same issue and I know other users that are too. What is going on with these cameras?

[aleblanc706]

We are experiencing the same problem. I've tried all of the same solutions with no improvements. 

[BrookeN]

Is there an error message that you are seeing? Can you let me know if it is on one browser or if you have tried any other browsers. 

[JOHNTHORN]

ARLO ERONOUSLY  MAINTAIN THAT THEY RESOLVED THE LIVE STREAMING ISSUE . THAT IS NOT CORRECT . I AM STILL UNABLE TO LIVE STREAM TO MY DESKTOP.

[BrookeN]

On web browser or app? What firmware are you on? Can you please send a screenshot of what you are seeing?

[aleblanc706]

This is the error I get. Not very helpful.

[aleblanc706]

I'm still having the same issues. Nothing's fixed. Nothing's working. Here is the error message I get... not very helpful. 

[diappointed]

I have had several Arlo Pro 4s for a few years.  I haven't used them on desktop for some time and had relied on the app.  Everything works fine in the app for both myself and my wife.

I have already read and followed the instructions here:

https://kb.arlo.com/000039099/Why-am-I-unable-to-live-stream-my-Arlo-camera-from-a-web-browser

This is how I know it is particular to specific browsers and is not a hardware issue as it works in some cases.  The issue occurs then I am not on a VPN. 

I cannot live stream in either Chrome or Safari.  I know Safari worked well at one point.  In the developer tools it returns a 404 for the stream it is trying to access.  I have read thoroughly the thread here:

https://community.arlo.com/t5/Arlo-Pro/No-Live-Streaming/td-p/2475781

Clearing the cache does not solve the problem.

I am able to have only one run on the same machine with the same network configuration with the same hardware in Firefox.  When I attempt to stream a second one simultaneously it just reverts to the most recent screenshot with the play button.

I have been paying for a subscription for this and I know it worked in Safari at one point.  What must I do to use my account?