Go 2 won’t connect to LTE

[Ossyguy]

Hi. I have 3 go2 cameras monitoring a building site and the day before Easter break, they have all decided to not connect via LTE 4g. There is no WiFi onsite. I have spent 8-9 hours trying to connect them with no luck. 

[BrookeN]

Can you please go through these troubleshooting steps:

https://kb.arlo.com/000063349/How-to-troubleshoot-Arlo-Go-2-Camera-LTE-cellular-installation-issues

[Jonzey3000 · Accepted solution]

I too had a camera that has been working fine for years and it suddenly disconnected and wouldn’t reconnect. ended up setting the APN to telstra.internet manually and it worked.

[Ossyguy]

Hi Jonzey, 

thanks for the reply. I’ve seen where I can enter the info, but how do I find out what info to enter in? I have the belong SIM cards. Thanks

[Jonzey3000]

Mine is with belong too (perhaps it’s an issue specific to them) telstra.internet is what worked. Also I connected mine to wifi first then changed the APN when trying to connect to mobile network. Not sure if this is required. 

[Ossyguy]

It worked. Just entered telstra.internet in. I was at my wits end with them. Thanks again. You’re a legend 

[thedrover]

Guys

I'm having the same issue connecting the Arlo go2 camera's to Belong network. I can't find the spot where I add the Telstra APN info. Can you explain how I get to this page. 

[Jonzey3000]

For me it’s settings (gear icon)> cellular network > APN settings. 
I can’t recall where it was prior to pairing but I think I connected the camera via wifi first, then I was presented with APN settings option when changing to cellular. 

[Ossyguy]

 when you try and connect, then it times out, this screen pops up. Just enter telstra.internet into username I think, then try connect again. 

[thedrover]

yes needs to fail to connect and then allows you to add in APN

I've been talking to the Arlo help desk for the last 3 weeks and they have told me it's a bigger software issue that the engineers were working on however don't have a fix and I then stumbled across your thread and boom fixed in 5 mins. 

Great really appreciate your help