GO2

[Southfields]

I have a dead GO2 which stopped working whilst under guarantee. There’s a glitch with the support tickets, when I click on the link in the email “reply to messsage” it opens the Arlo app on my iPad, but nothing happens. Am I missing something obvious here?

Replies to support@arlo.com go unanswered and the support phone number has been deactivated. PS Google says email is support@arlo.co , I have also tried this.

I want to sort my current problem but also to buy more cameras. I can’t do either if there is no option to reasonably contact support.

[BrookeN]

I would be more than happy to have someone look into this further for you. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.