Does Arlo support exist?

[pmassam]

Support case #00608426 logged on 4 April still not resolved or responded to by a human.

All I get are push emails to subscribe. Issues:

Filters set under feeds are not adhered to under Devices recordings. So 210 feeds over the weekend includes Motion, Vehicle which are filtered out!

Selection of a video often loads the previous video - screen calibration is therefore an issue or device support not robust enough.

UK 0800 free phone number not working. Number not available/active tone heard.

Original case #608426 issues:

An Arlo Support expert will review your query and respond within 1-2 business days.

Case Description

Activity Zone screening works well. Something amiss with screen calibration since selecting one feed often loads the feed from above. There is also a dead area on a feed which results in playback not happening. Instead it displays Arlo and several white rounded bars where presumably text might normally go.Screenshot attached. Log download not possible. Instructions below do not match the software. Tapping on System version 5 times does nothing

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I need answers now. I don't believe these products are supported. Anyone else having these issues with Arlo??

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[pmassam]

I had an email which requested more information on the software version number which was provided. 

However, I continued to receive a reminder email to subscribe as if that was necessary to resolve the issues presented. I was told that one of the issues could not be replicated and without a screen recording it would be difficult to diagnose. This of course is not possible as the trial had ended and with it, all of the filters and videos had been erased in the meantime. Not very helpful.

I have since renewed, believing that support depends on me subscribing and await a detailed response when it happens again and I am able to record it happening.

[BrookeN]

@pmassam have you been able to reach support?

[pmassam · Accepted solution]

Yes I have now thank you.

The white blocks issue seems to be a known issue that I trust will be addressed in an update.

Capturing a video will not be possible as I won't know when it will load the previous footage, but I will just touch the video thumbnail instead as that has no issues.

Thanks again

Peter