Arlo go2 - Can´t connect

[per617]

So this is my first Arlo camera.

When i add a camera in the app, it keeps searcing and seracing witout find any camera.

The camera is blinkin blue, i put the QR-code in front of the camera, i hear the sound and the blue stops blinking.

The app is searcing for the camera without finding any. It can search for like 20 min

[jguerdat]

Are you using a VPN? If so, disable it. The phone must be on the same network (your home WiFi) as the camera. It may be worthwhile to disable cell service while attempting to onboard.

[jguerdat]

Try the reset procedure:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[per617]

Have done it with the same result 😕

[jguerdat]

Are you using a VPN? If so, disable it. The phone must be on the same network (your home WiFi) as the camera. It may be worthwhile to disable cell service while attempting to onboard.