Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

[mkillen]

havent been able to use my Arlo Go 2 with sim-card since 10th of May. 

Support says you are aware of the problem, and it seems like only Swedish customers are affected. How hard can it be to create a new firmware that solves this?

What is your ETA on this problem?

[JamesC]

I've escalated the details on this issue and the development team is investigating these reports.

Which LTE carrier are you using?

JamesC

[mkillen]

trying with both Telia (Swedens biggest carrier), and Tele2.

Telia have the best coverage, so I suggest you start with have it working with them...

BR

[ts9876]

We have the same problem in Finland also. Arlo Go 2 doesn’t work after the last firmware update. I have tested the following carriers: DNA and Elisa.

[Qmulus]

I’ve also got the same problem… Bought a brand new Arlo Go 2 just a few weeks ago… It worked for 3 days and suddelly, without any warning it stoped working. Tried to re-install, factory reset, everything but nothing worked. Also tried different SIM-cards…

Spoke to Arlo support who claims this is a problem in Sweden only??!

Had to return the camera to the store… Just waiting for an update on this issue in order to buy the camera again!

[Joonas]

Ok, so this is a common problem  - I have struggled with this a lot. Several failures since April with my Go2 (LTE): motion detector, LED indicators, notifications.

Can you please fix this, thank you.

Joonas, Jyväskylä, Finland

(operator: Elisa)

[JamesC]

The development team is currently investigating a solution for those experiencing this issue. I will provide an update as soon as I have more information available to share.

JamesC

[mkillen]

can they give any time frame?

[mkillen]

any news?

[Qmulus]

If I install a brand new Arlo Go 2 (still in it's box) today, will that one also stop working after a few days or have you stopped the cameras from updating to the new firmware until this problem is solved?

[Joonas]

Hi,

There seems to be some improvement. At least my Go2 has worked fine lately - maybe by coincidence, though...

BR,

Joonas

[mkillen]

what firmware do you have?

[JamesC]

The firmware rollout that resulted in this issue was stopped to allow the development team to investigate these reports. I will provide an update as soon as I have more information available to share.

JamesC

[ts9876]

My firmware is 1.090.9.6_51_6f36a1e.

[mkillen]

@Joonas what firmware do you have?

Are you using the Arlo Go 2 with swedish sim-card? What operator?

[Joonas]

My firmware is

1.090.9.6_51_6f36a1e

Finnish sim and operator (Elisa).

[mkillen]

ok, so its only Swedish operators that are affected....sick!

[ts9876]

All the operators in Finland are also affected.

[mkillen]

just called the swedish support. No news and no idea when it can be solved. Customers that want can have a refund, thats the only information they got.

I believe that if this problem was in the US, this would have been solved now.....Sweden is so little market so ....

[mkillen]

Arlo. -no news????!

[Qmulus]

Wake up Arlo!!

I’ve bought a brand new Arlo Go 2 some days ago and installed it yesterday. Upon activation it didn’t update the firmware (my last Arlo did that and stopped working after that) and the camera installed properly and I was able to see it in the app (using a SIM card from Tele2 as the data carrier).

After about 1 hour, the camera stopped working and the led on the front of the camera was solid orange. I did a restart and the camera showed up again in the app, worked for about 30 minutes and then the led was orange again.

After a new restart it worked for a full night (+12 hours) and just a few minutes ago the led was orange again and the camera didn’t show up in the app.

As from my customer point of view there seems to be no one working from your side to fix this?! This thread has been active now for 2 months and still no solution… At the store, there’s no information that the camera that they are selling probably wont work…

Why don’t you involve us, frustrated but still interested and helpful, customers in your efforts to solve this issue. I can assure you that we’re willing to provide you with log files, test beta firmwares etc etc, but since many of us are going on vacation soon we want our cameras to work… PLEASE Arlo, fix this now and as Jerry Maguire said: HELP ME HELP YOU!!

[JamesC]

For those of you still experiencing this behavior I encourage you to reach out to the Arlo Support team via the Arlo Secure mobile app under Settings > Support and log a ticket to further investigate the issue.

JamesC