Betreff: Arlo Go 2 - no new video recordings from 03.04.2026 available in the feed (Android app + br

[LT443]

Unfortunately, I noticed the problem too late, so that I can't reach anyone via the Arlo customer service today, especially since today is also a holiday (location Germany), i.e. probably no one would be available anyway.

What's the problem?

Videos made today (03.04.2026) with the Arlo Go 2 due to the motion detector (=alarm was triggered) are not available in the feed, i.e. neither via Arlo-Android-App in the current version nor via the browser access after login there (unsuccessly tested with Windows PC)).

The live image works (by manually activating the camera with the app). The light on the cameras turns on when moving and at the same time too dark. Mobile reception is available and it affects at least 2 cameras from me (of both no videos from 03.04. available, although there must be any), which also have a subscription. On 02.04.2026 everything worked as usual.

Assumptions:

+ is there a problem on the server side?

+ does the software have an error in that when a maximum number of videos are reached, no new days are added under "Feed" (Note: I manually deleted some old videos in the feed, which did not bring anything)?

Wish:

May it please function again in a timely manner as before 03.04.2026. So please take immediate action.

If someone else has the problem, please report.

[LT443]

A comment: 

today, 05/04/ it seems to be ok again but only for paid subscription devices. My one device in the first months test subscription: still no videos in feed (last 02/04). So, this is no solution and it is not clear why did not work last days.

[Natom_cz]

I'm facing the same issue - no videos appearing in my Feed since I've confirmed migation to the new user experience in the Arlo Secure mobile app.

2 devices in 2 locations. Both display live video, both notify me when they detect motion. However, no recordings are accessible in the Feed. This is essential functionality - to have recorded evidence in case of breech.

Hope Arlo sorts the issue quickly.

[jguerdat]

Do you have a subscription which is required for cloud recordings? Have you checked your modes and rules in Routines to verify they are properly set up?

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[WIL82]

We have the same problem. It hasn’t recorded anything since March 30, and on April 5 it recorded again for a short period, but has now stopped recording and detecting motion again.

When we go in to check the modes/rules set for when we are home and away, we cannot see anything, but we can on our other cameras, which are working fine. It is only our Arlo Go 2 LTE that is not working.

[Natom_cz]

Re: @jguerdat  

Yes. Have the new Secure plans on both my locations, which include 7 days history of recordings.

Have the Routines configured to record video and notify. Notifications work fine (although in the past, they used to display preview from the camera, now they don't any more). No video recording show in the Feed ☹️  Kinda botched update from Arlo.

[StephenB]

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@Natom_cz wrote:

No video recording show in the Feed

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Can you make a manual recording while livestreaming a camera?

[jguerdat]

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@Natom_cz wrote:

Re: @jguerdat  

Yes. Have the new Secure plans on both my locations, which include 7 days history of recordings.

Have the Routines configured to record video and notify. Notifications work fine (although in the past, they used to display preview from the camera, now they don't any more). No video recording show in the Feed ☹️  Kinda botched update from Arlo.

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This sure sounds like no subscription. First, the 7 day plan would only be for the Q you seem to have. However, the lack of cloud recordings as well as no animated preview would require a plan. Check Settings, Home, Plans to ensure Arlo thinks you have one.

[LT443]

Thank you for this discussion. At least from point of view, it is a problem on the side of the server or the Android and the browser-based access have both the same software issue.

My experience last couple of days: it seems to work as before. That means, the feed is full of new videos including both, the paid subscription device and the device still in the free of charge test subsription phase.

But, it would be nice to have a root cause analysis and necessary actions to prevent this problem in the future which seems to affect (or have been affected) some for longer period than me this time.

[ShayneS]

Hi @WIL82 

Are you still experiencing this symptom? 

[WIL82]

Yes, it works for a day or two. And then several days go by where it won’t register movement or record it.

[LT443]

Yes, this problem is still here.

In my case, it is the same behaviour. One day, it works, the other day it does not in terms of videos in the feed or not while having movement infront of the device. So, there have to be videos.

In the meantime, my issues run as an arlo-ticket to solve them.