Arlo Go 2

[ShawnWasinger]

Hello,

My company has over 400 of your cameras in operation, I would like to know if there is a way for me to have just one login for all my cameras?  Right now I have 9 logins, and will soon have 10 logins.  My company is growing rapidly and will soon have another 400 by end of year, to keep things simple and more organized I want to avoid having 20 different logins...Also between all the cameras I am finding numerous ones are going offline at random times and then coming back on?  Lastly, is there any cell boosters that we can add to the product to help with reception of signal for cameras that are in a more remote area.

Thanks,

~Shawn 

[JamesC]

ShawnWasinger,

Sharing the cameras from secondary accounts to the primary account may be the best solution. Take a look here for more information on how this can be done: https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

Cameras dropping offline generally indicates a connectivity issue. In the case of Arlo Go 2 cameras, this could be due to weak LTE coverage, outages, or some other interference (physical obstructions, etc.). While boosting LTE signal may be an option, you would need to reach out to your LTE provider to get more information.

JamesC

[ShawnWasinger]

Yes!  Perfect, I was thinking along those lines but wasn't sure how the subscriptions would work.  But after thinking through it I believe whereever the cameras were installed is where the subscriptions would base from.  We won't have to setup a separate subscription on the new Primary Account which will have 'access' to all the cameras.

[StephenB]

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@ShawnWasinger wrote:

 We won't have to setup a separate subscription on the new Primary Account which will have 'access' to all the cameras.

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Just to clarify Arlo's terminology

• The "primary" account is the one to which the cameras were onboarded
• "friend" accounts are the ones to which the cameras were shared.

So in your case the accounts for each site are all "primary" accounts as far as Arlo is concerned; the main account you use to monitoring all sites is a "friend" account.

[ShawnWasinger]

Yes, that is how I am setting them up - example below

HG1 - HG9 are primary's.

Then I am setting up 'friend' accounts as Zone1 - Zone7  

These 7 New 'Zone' accounts are housing multiple cameras from each HG Account.

Now that I am doing this, my HG1-5 Accounts are on the earlier version of your website and then my accounts after that are using the latest version.  I seem to be running into a problem sharing cameras from the early version to the new version?  Is there a work around?  Honestly, the early version works better for my setup!

Thanks so much ~Shawn

[ShawnWasinger]

My cameras that are on the earlier version of Arlo's Website are not showing up on the new account that I am giving access to.  What can I do?  Is there a way to take the old version to the new version, or vice versa?  I have about 200 on the old version and about 250 on the new...

Thanks

[ShawnWasinger]

Or....is there a way to group the cameras and label them on one site?

Example, cameras 1-20 in Zone 1, camers 21-50 Zone 2 and so on...

[StephenB]

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@ShawnWasinger wrote:

Now that I am doing this, my HG1-5 Accounts are on the earlier version of your website and then my accounts after that are using the latest version. 

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If you see "Feed' and "Dashboard" in the friend account, then all the primary accounts also need to be migrated to "Feed".

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@ShawnWasinger wrote:

Honestly, the early version works better for my setup!

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i get that, but unfortunately Arlo doesn't have a mechanism to move from "Feed" back to "Library".

[ShawnWasinger]

Thanks for the help, how do I migrate the old versions to the new version of the website?

[jguerdat]

For each login, choose to install either the Pro 5 or security system even though you have neither. The first step is to migrate the account to the new UI after which you can just back out of the bogus install.

[ShawnWasinger]

Great....IT WORKED!!

Thank You!!

~Shawn

[test2]

Shawn, 

I came across your post and noticed you said you have 400 Arlo go to cameras you're using simultaneously. If you have a minute, I would love to pick your brain about how you are setting them up with the routines. I am responsible for 23 cameras for my company and I am trying to set them up on different schedules depending on their location and I'm running into a very difficult time doing that. It appears right now all of the cameras are either armed or in standby, but I can't set different schedules. I would love to pick your brain about how you are accomplishing this. Arlo's new user interface as messed everything up for me. Thank you