Arlo Go 2 draining battery in one day

[Olivia123]

My Arlo Go 2 has suddenly started draining the battery in one day. I think the sensor comes on, floodlight comes on and stays on until it goes flat. It’s only happened in the last week - the camera has been installed for a year now.

Any idea? It says firmware is up to date.

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[Olivia123]

Thank you for the response.

I have tried restarting the device, I have removed the battery and put it back in, I have turned spotlight off in case that staying on was draining it. It is not continually recording as it still picks up when vehicles go past. I tried to update the firmware but it says it is up to date.

It does have a solar panel attached.

Any further suggestions would be welcome.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[Olivia123]

Thank you. I have checked the support articles and can’t find anything else additional and I have logged a request for call back with support. I haven’t heard back yet.