Arlo Go 2 (VML2030)

[Criobo]

I purchased 8 Arlo Go 2 LTE Cameras to setup around the job site. I have spent the last 8 hours trying to activate them and not one of the cameras will activate. I have tried to activated via both wifi and LTE with no luck. I have tried to contact Arlo support but since I do not have Arlo Secure, I cannot speak with a human being. When I try to set up Arlo Secure it tells me that I need to have a device activated in order to sign up for Arlo Secure. See the problem?? I have spent over $2,200 on these devices and I haven’t been able to speak to anyone. This is ridiculous. I need someone to call me immediately or give me a number to call. I am beyond frustrated with this service.  For reference, as soon as the camera chimes from scanning the bar code, the blue LED light stops blinking; however, the app is still looking for the Arlo device. have tried pressing the sync button again when that happens but it still does not find the device. Please help me.

[jguerdat]

Have you tried resetting the  cameras? Doesn't seem like 8 of them would need that but... Remove the camera from the case and hold the small Sync button for >15 seconds.

https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

For WiFi, are you connecting to a 2.4GHz SSID? Mesh networks can present problems with this if you can't separate the 2.4 and 5 GHZ bands but maybe a guest network on the router (2.4GHz only) could be used.

[ShayneS]

HI @Criobo

Are you still experiencing this issue with onboarding your Go 2 cams?

Thanks

[Jzutz]

My Arlo Go 2 does the EXACT same thing. I have called us cellular (since our service is through them) and they told me to contact Arlo which is impossible. I have tried resetting multiple times, have tried LTE and WI-FI. Neither one works. I need to get this up and running asap so I need to talk to someone or have a decent response on fixing this. 

[ShayneS]

Hey @Jzutz

Thanks for letting me know.

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43016575

[BSanders38]

Can you post on here the solution please

[BSanders38]

Shayne - can you advise what the solution to this problem is?  I have 5 cameras - 4 have worked perfectly and the 5th will not complete the set up no matter what I do.  It gets all the way to where you set the position of the camera and it never gives me a picture and that is as far as it goes.  Please advise the solution.

[ShayneS]

Hey @BSanders38

Please reach out to the Support Team to further investigate this issue you are experiencing with the GO 2 cams. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[Rkay321]

Just a few thoughts- Could be a lot of things. Carrier issues, Simms card, Camera is bad, firmware is not loaded properly, camera not active on the carrier side, or Arlo is not accepting the camera on backend servers for some reason.  Good luck figuring it out.  Maybe ask for a replacement.