Arlo Camera Events Not Recording In Feed

[tamersradio6g]

I have an Arlo Secure Single-Camera Subscription, which was recording events for my Arlo Pro 3 camera, until its base station was stolen recently. I had to replace the Arlo Pro 3 with an Arlo Go 2, since the Pro 3 was rendered useless without the base station but the subscription does not cover the theft of accessories. Now my new Arlo Go 2 camera’s events have not been recording for several weeks, though I removed my old camera gear from my account and the subscription has stayed the same.

I reached out to EU support by email a couple times, but have not yet received a response.

[StephenB]

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@tamersradio6g wrote:

Now my new Arlo Go 2 camera’s events have not been recording for several weeks, though I removed my old camera gear from my account and the subscription has stayed the same.

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Can you livestream the camera?

If you can, then also try making a manual recording while livestreaming.

[tamersradio6g]

Thank you for your response. I can livestream, but I do not have the option to manually record while doing so.

[StephenB]

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@tamersradio6g wrote:

Thank you for your response. I can livestream, but I do not have the option to manually record while doing so.

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Ok.  That suggests that the camera is not in a subscription plan.

Did you cancel your single camera sub and resubscribe when you got the new camera?  If not, you need to do that.

[tamersradio6g]

Thank you, I suspected my plan was still attached to the old camera. I have a discount applied to my account, can that be carried over?

[StephenB]

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@tamersradio6g wrote:

Thank you, I suspected my plan was still attached to the old camera. I have a discount applied to my account, can that be carried over?

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I don't know about the discount.  I'm tagging the mods - @BrookeN , @ShayneS , @JamesC - as they can faciliate a connection with Arlo Support (who could help with that question).

[tamersradio6g · Accepted solution]

I was able to get the camera’s events to start recording in the feed, after removing and then adding the camera back again. Thank you for your assistance!