messages on my phone saying it is not recognized

[Corvette_427]

If I continue to get messages on my phone saying it is not recognized ( simply because it is now a dial sim phone) I will bin all my Arlo cameras and cancel my current agreement !!!

[DannyBearAgain]

What is a dial sim phone?

 If you have a new phone, had you tried trusting it in the web app my.arlo.com using a pc browser?

Edit:

https://kb.arlo.com/000062582/Why-does-the-Arlo-app-say-it-doesn-t-recognize-this-device-when-I-try-... 

[StephenB]

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@DannyBearAgain wrote:

What is a dial sim phone?

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I think @Corvette_427 meant to type "dual sim".

It'd be useful to know if any others with dual sim phones have this issue.

[DannyBearAgain]

@StephenB,

Thanks for the clarification about the dual sim.

[JamesC]

Corvette_427,

Are you able to provide a screenshot of the message you're seeing?

JamesC

[Studebaker1959]

Thank you all for assistance. I have discovered when I went dual sim to one phone it thought I had too many devices connected through the old phone. Reduced devices seems to have corrected the issue.

[Studebaker1959]

Hi All, both my phones were accepted as Arlo numbers. When  I ch  as need to dual SIM cards on the one phone my issues started. It kept sending messages to my old phone asking to recognise my other number!!!!

[DannyBearAgain]

You can only select one mobile device as primary to receive the 2fa push requests in app.

You can choose another method to receive requests such as a sms code or email. Not possible to enter the codes using the same mobile device that requires trusting though. You would need to use a pc or another mobile.

If you have both numbers on the sim trusted you will only receive a push request for the mobile that has been set as primary.

the 2fa management is under settings/profile/ login settings/two step verification.