i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be found

[Eireneus]

See above.  We have the essential camera.  Logged in with a 2.4 GH wifi.  Camera cannot be found even post resetting.

Tips and tricks to setup?

[StephenB]

Are you getting to the point where the camera chimes?

[Eireneus]

Yup definitely.   I hear the chime but the camera is then not found.  

[StephenB]

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@Eireneus wrote:

Yup definitely.   I hear the chime but the camera is then not found.  

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Check your router's attached device list, and see if the camera has managed to join your home network.

[Eireneus]

Nope, device is not added.  

Should I just return and choose a different brand?

[StephenB]

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@Eireneus wrote:

Nope, device is not added.  

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Then check for the following:

• WiFi security set to WPA2 (AES)
• no punctuation or special characters in the WiFi network name or password (including spaces).

There might be security features in the router that are getting in the way.  What manufacturer/model router do you have?

[Gary_BKK]

I had the same problem. Tried MANY times to get them to connect. Very occasionally they would, but were very unstable after that and I never got them working for more than an hour or so. After weeks of working with support, I asked for refund but since it had been over 30 days they wouldn't refund need. I strongly suggest you return them for refund and buy another brand. I bought Eufy and they've been fantastic.

[Eireneus]

Thank-you!

[Eireneus]

My router comes from Rogers.  I am pretty confident I am entering the network name correctly.  I bought another system for another property we have and I was easily able to connect to that system - Blink.