how do i speak to live agent to help me update my billing information?

[sloera21]

How do I speak to a live agent regarding updating my billing information?  I have had fraud on my card twice and had to replace.  I've been paying $9.99 for several years now.  the only option I have when I go through my account is to add a plan at a higher price.  

[BrookeN]

I have reached out to support regarding updating the billing information. Support will be reaching out to you as soon s possible. 

[sloera21]

All I got was an email saying my request needed more information but it is not allowing me to speak to a live agent 😕 Are they supposed to call me or email?

[BrookeN]

You should be able to respond to the email with your contact information. If you are unable to, please let me know. 

[sloera21]

hello, I am still unable to get a hold of anyone.  My fee I was paying was $12.99 and now it's up to $19.99, I have had my account with you for at least 4 years and I don't want to loose my original price.  Please help me with a live agent