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how do i speak to live agent to help me update my billing information?

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  • ‎2024-12-09 07:48 AM
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sloera21
Aspirant
Aspirant
‎2024-12-09 07:48 AM

How do I speak to a live agent regarding updating my billing information?  I have had fraud on my card twice and had to replace.  I've been paying $9.99 for several years now.  the only option I have when I go through my account is to add a plan at a higher price.  

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-12-09 10:20 AM

I have reached out to support regarding updating the billing information. Support will be reaching out to you as soon s possible. 

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sloera21
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Aspirant
‎2024-12-09 12:13 PM

All I got was an email saying my request needed more information but it is not allowing me to speak to a live agent 😕 Are they supposed to call me or email?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-12-11 07:10 AM

You should be able to respond to the email with your contact information. If you are unable to, please let me know. 

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