feedback: the user experience is terrible

[sir_seagill]

now that the firmware rollback is fixed and I have an account here, might as well put in my feedback:

the app needs better error handling. 

adding a camera is a pain. i do all the steps, go to searching for camera and it fails. and that's all i get told. I don't know what's wrong. is it the internet, the faulty camera? the camera's been set up before (i restarted it for the firmware thing) so I know what I'm doing. I just keep trying until it works. which took 3 hours.

when it does find the camera sometimes it's stuck at the searching for firmware. forever. we need more info. what stage is it at? was the firmware found? what % is downloaded? what % is installing? what I got was an endless loop of looking for firmware and failing. and then when i quit the app, my camera is gone again, I have to start from the begging. 

why is a camera no longer added when there's an issue with firmware? it's not the customer's fault about firmware. 

if things don't change i can't recommend Arlo to anyone and will try another brand if I get cameras again in the future

[RegularJoe]

  It is horrible, isn't it. 

Maybe they need to get them some of that "Artificial Intelligence"  or invest in "CHAT GPT", and let it take care of the troubleshooting.

[sir_seagill]

it's not rocket science. we just want more info on what's going on. for firmware, can can just have:

finding firmware.

downloading firmware (with a % downloaded)

installing firmware (with a a % installed)

that's it. then we can at least know what went wrong. although when firmware doesn't get installed properly it shouldn't forgot the camera completely. just seems like basic logic