changing location onto new wifi -arlo XL essential spotlight camera

[judyw]

i have removed my camera from a smarthub into a different location and want to connect to without smarthub to a different wifi.  i have tried all suggestions  listed under ' if you don't hear a chime" but I cannot get my camera to read the QR code.  i have deleted the camera from my account and still no luck.  i even tried a different wifi with no luck.  is anybody able to help please? thank you judyw

[StephenB]

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@judyw wrote:

i have tried all suggestions  listed under ' if you don't hear a chime" but I cannot get my camera to read the QR code.  

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That can be tricky.  Perhaps try a PC browser (my.arlo.com).  You might have to move the camera closer/further from the screen in order for it to come into focus.  Make sure you select the correct camera model when you "add device".

[jguerdat]

Can you pinch zoom the QR code?

[judyw]

thank you for your response.  i tried it on my ipad but still didn't work.  in the other house i had it connected to a smart hub and in this house i just want to connect to wifi?  i tried moving the camera in and out of range to the QR code but no luck.

[judyw]

No, i cannot pinch and zoom the QR code when I tried.

[JamesC]

judyw,

Do you have any other devices beyond the ipad you can try to further isolate the issue? Do you see the same behavior?

JamesC

[judyw · Accepted solution]

Hi James,

i have tried on my iphone also and get the same result.  Also tried to connect to another completely different wifi with no luck,  same result.  i have read by deleting the camera from my account it would factory reset it but that hasn't worked either. thank you  judy

[JamesC]

judyw,

Try manually factory resetting the camera with these instructions: How do I factory reset and re-sync my Arlo camera?

After the reset, try onboarding the camera again. Do you still experience the same behavior?

JamesC

[judyw]

Brillant James.  by resetting the camera via the sync button it cleared the camera and i was able to connect to a different wifi.  thank you very much have a great day! judy