Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

cannot connect my cameras

Reply
Discussion stats
  • 1 Reply
  • ‎2023-04-02 02:31 PM
  • 1094 Views
  • 0 Likes
  • 2 In Conversation
justin82
Follower
Follower
‎2023-04-02 02:31 PM

I've tried to connect these damn cameras for 2 hours... camera scans, hear the chime... i have 2.4ghz and 5gz networks, connect my phone to the WiFi, turned off mobile share etc... Cameras STILL will not connect...and there isn't any customer support that I've seen,./....

Labels:
0 Likes
Reply
Message 1 of 2
1,094
1 REPLY 1
StephenB
Guru Guru
Guru
‎2023-04-02 06:06 PM
@justin82 wrote:

I've tried to connect these damn cameras for 2 hours... camera scans, hear the chime... i have 2.4ghz and 5gz networks, connect my phone to the WiFi, turned off mobile share etc... Cameras STILL will not connect...and there isn't any customer support that I've seen,./....

Are you seeing them in your router's attached device list after you hear the chime?

 

Have you tried using a PC (browsing to my.arlo.com) instead of using the app?

 

0 Likes
Reply
Message 2 of 2
1,087
Discussion stats
  • 1 Reply
  • ‎2023-04-02 02:31 PM
  • 1095 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.