arlo 3-wire free spotlight cameras after 3months they don't show videos

[Kathymmr]

added spotlight cameras to my base station.  they have been working and now afrer 3onths they don't show videos on the app anymore

[StephenB · Accepted solution]

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@Kathymmr wrote:

added spotlight cameras to my base station.  they have been working and now afrer 3onths they don't show videos on the app anymore

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The newer cameras (starting with the Ultra in 2018) don't come with the 7-day free cloud storage that the older cameras like the Pro and Pro 2 have.  So when the 3-month trial ends, you lose the recordings.

• https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

The simplest option is to subscribe.  If you have a smarthub (VMB4540 or VMB5000), you can also use direct access to local storage.  That has a number of limitations:

• Recordings only available in the app (not the browser)
• Recordings only available to the primary account (not friend accounts)
• no support for manual recordings or snapshots
• no thumbnails
• remote access can be difficult to set up, and doesn't work with some internet providers (for instance, Starlink and T-mobile broadband).

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...