Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Wireless doorbell ADV2001-100NAS will not connect to app

Reply
Discussion stats
  • 1 Reply
  • ‎2023-07-31 10:37 AM
  • 924 Views
  • 0 Likes
  • 2 In Conversation
JeffreyHendrick
Follower
Follower
‎2023-07-31 10:37 AM

I am unable to connect to my doorbell to view recordings on the app.the device is connected to the base station and internet. The device is a state away. Are there any suggestions to remotely reconnect?

thank you

Labels:
0 Likes
Reply
Message 1 of 2
924
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2023-08-01 07:23 AM

The doorbell requires a subscription to have cloud recordings. Perhaps the trial sub ran out - check your subscription status to be sure.

0 Likes
Reply
Message 2 of 2
909
Discussion stats
  • 1 Reply
  • ‎2023-07-31 10:37 AM
  • 925 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.