VMC2030

[ehartka]

I just switched over to the new app interface and now I have a problem.

I am getting a notification every time the cameras switch modes (for example from Armed Home Arm Away).

I am using a routine to Arm Home and 10pm and Arm Away at 5:40am.

My Arm Home is set to 10pm becuase of where I live and various people/vehicle traffic that does not die down until later.  However - I usually go to bed between 8:30 and 9pm.  So now I am getting woken up at 10pm every night because of the notification when the mode changes - not happy, and my husband is going to throw my phone out the window!!  

I don't want to silence it because obviously I want to hear the notification if there is actually something happening on the cameras.  How do I turn this off?

This is similar to a problem that I have ALWAYS had where the low battery notification goes off in the middle of the night. It literally NEVER goes off during the day - only at night when I am sleeping.

I have my notifications set to a very obnoxious tone so that I can be sure to be woken up if the cameras see anything but the battery notification and the mode switch notifications are killing me.

Just for some context I live where I work and I am in charge of security so it is essential that I hear the notifications from the cameras at night - however I also need to be able to sleep and not be woken up by dead batteries and mode changes.  I have 6 cameras so if one goes low in the middle of the night it isn't the end of the world.

I want to be able to turn off the notification of mode change, and I think it would be common courtesy for the battery notifications to at least understand what time zone you are in and not notify you until a decent hour - or be able to send them via email instead of text would also be a solution.

Please help!

[jguerdat]

There's no setting I could find to disable mode change notifications nor for low battery. The latter can be handled by proactively monitoring battery levels and recharge before 25% occurs. 

@JamesC or @ShayneS ? Suggestions?

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact