Upgrade version invalid

[kb216]

I've been attempting to update my camera to fix charging issues.  Firstly, the camera said the battery was too low to update.  I have charge the camera and now the update is saying "upgrade version invalid".  Someone please help, it seems to be problem after problem with this camera so far!

[jguerdat]

You may just have a faulty camera - swapping at the store would be the fastest resolution. Before that, though, try the reset procedure after removing the camera from your setup:

https://kb.arlo.com/000062403/What-is-the-button-on-the-bottom-of-my-Arlo-Essential-wire-free-camera

[JamesC]

kb216,

Did resetting and resyncing the camera resolve the issue?

JamesC