Trying to connect Arlo Essential Spot Light cameras

[LizzyJ]

These cameras say in the description that they can be used without a HUB or base and just be connected directly to WIFi. Every time I try and connect them in the app, they will blink blue for a little while then start blinking an orange or amber color then the app says "no Arlo devices detected, try again". The only problem I can think of is that our wifi router doesn't allow us to switch between 2GHz and 5GHz but it says the cameras will be able to connect to 2GHz on their own. I called my internet service and they said there isn't a way to switch between the two other than walking further away from the router (which I have tried so many times already).

When I open my internet app, and click on connected devices the Arlo cameras are in there, but they aren't connecting in the Arlo app at all. Which doesn't make any sense to me.

I also know I have 2GHz because I have a security system and an amazon echo that is connected to that band.

I tried contacting Arlo and they told me to contact my internet provider and when I contacted my internet provider they told me to contact Arlo or get a new router that will allow me to switch.

I am so frustrated, does anyone know what else I can do?

[StephenB]

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@LizzyJ wrote:

I am so frustrated, does anyone know what else I can do?

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1. double check that the network security is set to WPA2 (AES).
2. if you have punctuation in the network name or password, then try removing it.
3. try using a PC browser (my.arlo.com) to onboard the cameras instead of the app.

[Belmont_jk]

I'm having the same issue. I have a Nighthawk mesh wifi 6 system AX1800 and the Arlo camera will not connect to my wifi. Do I have to create a separate 2.4 ghz wifi network separate from the 5 ghz one that I use daily? The camera just does not process the QR code.

[StephenB]

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@Belmont_jk wrote:

The camera just does not process the QR code.

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You aren't getting a chime?

Or is it failing to onboard after the chime?

[abisko149]

I have been using 2 Arlo Essential VMC2020 cameras for several months and both connected to my WLAN router (Fritz!Box 7490) without problems from my Android phone app. When trying to add 3 new VMC2020 cameras (boxed set), I had days of frustration. The cameras connected to the router, but could not be found by the app, neither from my phone, nor from my laptop. I tried all the steps recommended by the support team in the Arlo Community, to no avail.

I had no VPN running, but the anti-virus/Internet security software on my laptop (Bitdefender), had a Firewall setting to put my WLAN into “Steath” mode – i.e. not visible internally or externally. I switched this off and suddenly all three cameras could be connected from the laptop. Having completed the connection and firmware update, I put the WLAN into “Stealth” mode again and confirmed that all cameras are still working and accessible – which is the case. So if you are having connection problems, maybe it is worth checking your anti-virus/Internet security firewall settings.

p.s. It would have been very helpful if the Arlo support team had mentioned potential problems in this area.

[Hankman123]

I pretty much had same problem. I have a cam directly connected to House 1 that was established thru my Android app. I bought another cam for House 2 and tried many times to establish the connection thru my PC browser it failed to connect. I ended up doing a factory reset on my new cam and then INSTEAD of trying to connect thru my PC, I went thru my Android App to connect and big surprise it worked.