New Zealand

[MickyP]

I'm having trouble connecting my camera to my phone. I have 5/2.5ghz. I have changed router setting and I'm now on  a 2.5ghz connection. I have reset as well.  I have tryed

 all the trouble shooting that is recommended on the app. Any suggestions?

[DannyBearAgain]

Can you connect a pc to the local router modem and use a web browser to login to the my.arlo.com website to add the camera again.

[MickyP]

I have tryed using my PC and still no connection. 

[StephenB]

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@MickyP wrote:

I have tryed using my PC and still no connection. 

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Are you getting the chime from the camera?

If you are, I suggest looking at the router's attached device list, and see if the camera shows up there.

[MickyP]

KIa ora Steve

Yes it shows up in my router connection. I have deleted the camers and started again. the carmera connects to the router but i still cant get the phone to connect to the camera. The app on my phone and pc says no cameras found

[MickyP]

There is no IPv6 addresses or IPV6 Interface in the details of the camera. On the router.

All the connected divices shows a small green world.

The camers shows just a small green circle

[MickyP]

In the router and the camera.

In wi-fi properties i can see.

Encryption - WPAZ

Signal properties STBC,11K

Quality of service (QoS) WMM

Repeater operation No

[StephenB]

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@MickyP wrote:

Encryption - WPAZ

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Are you sure this isn't "WPA2"

What is the manufacturer/model of the router?

[MickyP]

It's 2 degrees . FRITZ! BOX.

Yes WPA2.

[StephenB]

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@MickyP wrote:

There is no IPv6 addresses or IPV6 Interface in the details of the camera. On the router.

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The camera is ipv4.  Do you need ipv6 on your local network? (most don't).  If you do have ipv6 enabled, then I suggest disabling it.