Spinning cursor saving notification rule

[SamHobbs]

This is for VMC2030 cameras. I am still not sure what the official name of that is, there are multiple versions of the name, correct?

The software for my two cameras have been upgraded now. Now I am getting email alerts and no alerts to my phone, called push alerts I assume. The opposite of what I was getting. Now when I go to Routines | Modes | Arm Away then select a camera then in the Edit Rule form I go to Send Notification under Email is Enable Action. Is that how I disable the email notification? When I disable it then click Save then click Save again (for the Edit Rule form) then I get the spinning cursor and then nothing happens after that. It just stays with the spinning cursor. I normally use Microsoft Edge but this happens the same for Google Chrome, Firefox and Opera.

In the Android application I can save the change but the change is not saved. After saving when I go back it has not changed.

How can I change the rule? Probably I need to open a support case but I am first asking here.

With this new software we get two steps backward for each step forward. I think that Arlo now has a multi-platform application.

[jguerdat]

Try rebooting the phone and reinstalling the app. You may want to try rebooting the cameras, too, if connected to WiFi or reboot your hub if that's how they're connected.

[SamHobbs]

I apologize. The spinning cursor happens when I use the Arlo website in my desktop computer. So the phone is not relevant then. I also described what happens when I use the phone. I might try uninstalling the smartphone application, rebooting, then re-installing but I will be very surprised if that accomplishes anything more than being able to say I tried it. The problem appears to be server-side.

[jguerdat]

I haven't seen this with either the Android app nor web client - I use both. I suppose it could be something to do with your account - if so, you'd need to use Settings ("person" icon at the top left in the app), Support Center and click on one of your cameras to get access to the official support folks.

[SamHobbs]

I did say Probably I need to open a support case; I am aware of using the Support Center.

When I look at the browser's developer tools (they are nearly the same for all browsers) I see the following error; I am omitting many lines of additional data. I will submit a support case.

vendor.12ad212d47e9a6de.js:1 
        
       ERROR Error: Uncaught (in promise): Object: {"success":false,"data":{"error":"2001","message":"The request's content is invalid.","reason":"Update rule request is invalid"}}
    at Nt (polyfills.a116aedb58f6315d.js:1:19139)
    at polyfills.a116aedb58f6315d.js:1:18092
    at polyfills.a116aedb58f6315d.js:1:18210
    at i (vendor.12ad212d47e9a6de.js:1:3382381)
    at f (vendor.12ad212d47e9a6de.js:1:3382587)
    at me.invoke (polyfills.a116aedb58f6315d.js:1:8725)
    at Object.onInvoke (vendor.12ad212d47e9a6de.js:1:3839764)
    at me.invoke (polyfills.a116aedb58f6315d.js:1:8663)
    at me.run (polyfills.a116aedb58f6315d.js:1:3652)
    at polyfills.a116aedb58f6315d.js:1:20031