Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera appearing offline

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  • ‎2023-02-22 04:14 PM
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Jhood
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‎2023-02-22 04:14 PM

Purchased the Arlo essential spotlight camera.. it’s connected to wifi. But still shows all 3 cameras to be offline!!! My wifi shows good . Can someone point out what’s wrong ? Am I supposed to buy a plan before it’s activated or is it just junk ? 

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StephenB
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‎2023-02-23 04:26 AM
@Jhood wrote:

 Am I supposed to buy a plan before it’s activated

No.  You should have been opted into the trial subscription automatically (and the cameras should be on-line even if they are in the subscription plan).

  • Were they ever on-line?
  • Does moving one of the cameras close to the router make any difference?
  • Have you tried charging one of the cameras (since it will go off-line if the battery drains)

Note you can access phone support using the subscription area of the app.  Don't google for a phone number, that will lead you to a scam support site.

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