Return of defective product (Arlo Essential Series wire-free doorbell)

[JMSBIZ]

Here is the situation:

My daughter purchased the Arlo Essential Series wire-free doorbell for me (not my choice).  I tried to install the doorbell myself, however I was unsuccessful. I then contacted Arlo customer support, however they were unable to get it done. Then I decided to pay a professional technician (recommended by Arlo) and they were also unsuccessful.  The technician determined that the product was defective for two reasons: one, the battery would not hold a charge. And two, the unit would not recognize my router. I requested an exchange from Arlo, however they are refusing to exchange the unit. Their support team is some robot that keeps sending me back the same standard reply. It has been over a week (back and forth) with a robot trying to get an RMA#. Therefore, can some please tell me what is needed to get my unit exchanged. It was purchased back in Jan '2022. And believe it or not, I would never have purchase this product from Arlo, had I known they had such horrible product return with customers. Because there are so many other products that are much better and have a very good customer support. For example, REOLINK is the product I use for my business security cameras and they are excellent. Never an issue with installation and I only retuned one camera (out of 10) and I had an excellent experience.

[JamesC · Accepted solution]

JMSBIZ,

I have reviewed your support ticket. An agent should be reaching out to you with a status update as soon as possible.

JamesC

[JMSBIZ]

Thank you James C for resolving my issue.