Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reimbursement

Reply
Discussion stats
  • 3 Replies
  • ‎2025-01-02 06:21 AM
  • 340 Views
  • 0 Likes
  • 4 In Conversation
Rablau
Follower
Follower
‎2025-01-02 06:21 AM

We have have moved and no longer have the arlo cameras. We were charged another year's subscription but have moved. We need to be reimbursed as we no longer use the cameras or live at that address. 

Labels:
0 Likes
Reply
Message 1 of 4
340
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2025-01-02 06:26 AM

Thee last I heard, there are no refunds. 

0 Likes
Reply
Message 2 of 4
338
StephenB
Guru Guru
Guru
‎2025-01-02 09:14 AM
@Rablau wrote:

We have have moved and no longer have the arlo cameras. We were charged another year's subscription but have moved. We need to be reimbursed as we no longer use the cameras or live at that address. 

Did you cancel the subscription and delete your arlo account?

 

I am tagging the mods ( @BrookeN , @JamesC , @ShayneS ) so they can create a support request on your behalf.

0 Likes
Reply
Message 3 of 4
324
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-01-03 01:23 PM

@Rablau can you provide me a good contact number as well as a good time to call via dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

0 Likes
Reply
Message 4 of 4
307
Discussion stats
  • 3 Replies
  • ‎2025-01-02 06:21 AM
  • 341 Views
  • 0 Likes
  • 4 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.