RMA

[MWM63]

Product: Arlo Essential XL Spotlight Camera(VMC2032)

Contacted Arlo support regarding nonfunctioning spotlight camera within 1-year warranty time, and received RMA request. Completed the form, but the submit button would not work. Tried filling out the form and submitting several times without success. Received a reminder from Arlo about submitting the request, but now receiving the message: "Your RMA URL has expired. Please contact Arlo Support."  Just going around in circles unable to contact a live agent about how to fix this issue. 

[JamesC]

MWM63,

You should be able to check on the status of your open support ticket within the Arlo Secure mobile app under Settings > Support.

It appears the RMA has been initiated, if you have further inquiries about your RMA, please refer to your open support ticket.

JamesC

[MWM63]

I received another RMA form and submitted it, but never received the follow-up confirmation with information about shipping my defective product back to Arlo.  Now I am once again unable to access any support or return my product.

[MWM63]

Still have not resolved my issue. Now going on over two months. Received another Update Case email but I was traveling and by the time I opened the email, the link had expired! 

Can't find how to open a new case and get this resolved. So incredibly frustrating!