Arlo|Smart Home Security|Wireless HD Security Cameras
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JenEssentialx6
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‎2023-10-23 12:50 PM

My Essential outdoor w/spotlight is malfunctioning.  Spent well over an hour with tech support and they're requesting the receipt.  Does anyone know what email address your confirmation/receipt came FROM?  I have all the emails with the quick start guide etc, but cannot find any email from Arlo with my purchase confirmation.  I even know the date of purchase as I bought direct and it's on my CC.  Any suggestions?

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JamesC
Community Manager
Community Manager
‎2023-10-23 03:14 PM

JenEssentialx6,

 

I've followed up on your open support ticket. An agent will be reaching out to you with a status update as soon as possible.

 

JamesC

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