Pop up ad did not work! Charged extra

[Ss24111]

When my free trial expired I got a pop-up promo ad for 99c/month. I am being charged $2.99/month! I talked to support and it was no help, all they said was wait until the ad pops up again and click it. It hasn't popped up again, because now I am already subscribed! This is fraud and false advertising. This has clearly been an issue for many years because of all the relevant posts in the community. If you offer a promo, you need to be ready to hold up your end of the deal and provide a promo code that we can use.

[ShayneS · Accepted solution]

Hi @Ss24111

I just wanted to let you know, I saw your post and escalated your case. It looks like the issue has been resolved per your phone call. Let me know if you have any questions. 

Thanks