Notifications issue

[dwightbailey]

Hello everyone,

I have a few arlo essential wire free cameras - only one is actually notifying me of activity and recoridng such. The other 2 cameras are not recording automatically or notifying me. I have a free 3mth account. I am able to manually record and can live-stream view with al cameras.

The one that is recording footage - I set activity zones and removed "detect vehicles" - but it still detects and records activity from passing cars!

I have tried adjutsing sensitivity and followed various instructions to get these cameras to work correctly - what am i doing wrong?

Thanks,

Dwight

[StephenB]

Have you checked that all three cameras are armed?

Did the motion detection test pass on all three cameras?

[dwightbailey]

Yes all are armed. I have tried the different modes and eventried custom modes.

I also find that the activity zones don't work (on the camera that does give notifications it still picks stuff up oustdie the zones - it also picks up vehicles even though I have that bit switched off).

What is motion detection test - not tried that although the cameras in question did used to report motion.

[StephenB]

---

@dwightbailey wrote:

What is motion detection test - not tried that although the cameras in question did used to report motion.

---

It's described in the first section here: https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

[dwightbailey]

tried the motion detection test on all my cameras - all had the amber light flash on and off whenever detecting motion so that's working. But still not getting notifications or recording of activity at all.

[StephenB]

---

@dwightbailey wrote:

tried the motion detection test on all my cameras - all had the amber light flash on and off whenever detecting motion so that's working. But still not getting notifications or recording of activity at all.

---

Ok.  The next step is to check the current mode for the cameras, and make sure that it instructs the cameras to record.

[dwightbailey]

Yes all set to record - what's strange is 2 of the cmaeras don;t notify or record, and one of the cameras works perfectly fine. Settings on all cameras are identical. Really frustrating.

[StephenB]

---

@dwightbailey wrote:

Really frustrating.

---

Yes, I get that.

One option is to contact support using the options in the app.

Another is to do a factory reset of the cameras, and then onboard them again.  https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera