No recordings after subscription expired

[_bs_]

My 3 month trial has expired and is now not showing recordings.
With the VMC2030 does it still show 7 days without paying for a subscription or do I need to subscribe to a plan to activate this feature ?

[StephenB · Accepted solution]

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@_bs_ wrote:
My 3 month trial has expired and is now not showing recordings.
With the VMC2030 does it still show 7 days without paying for a subscription or do I need to subscribe to a plan to activate this feature ?

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You need to subscribe to a plan.

Alro started phasing out the free 7-day storage in 2018 - all cameras introduced after then do not have it.

[Sajmon8213]

Hi, my three month package is over after three months I did the subscription and it still doesn't record anything on my phone

[StephenB]

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@Sajmon8213 wrote:
Hi, my three month package is over after three months I did the subscription and it still doesn't record anything on my phone

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Did you try making a manual recording?

[Bigdumptruck]

I can't get it to save manual recordings even *with* my subscription (I recently resubscribed).

[StephenB]

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@Bigdumptruck wrote:
I can't get it to save manual recordings even *with* my subscription (I recently resubscribed).

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And the camera is listed under the subscription (look in "manage cameras")?

[Sajmon8213]

I can't even manually record any video,

[Sajmon8213]

I can't even manually record any video, nothing

[StephenB]

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@Sajmon8213 wrote:
I can't even manually record any video,

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If you look at your screen shot, you will see that the camera is listed under "no plan".  Drag it up into the subscription area.

[Sajmon8213]

how should I add this camera to make it work because I don't know anymore

[Sajmon8213]

I restarted the cameras, reinstalled everything and still nothing works

[StephenB]

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@Sajmon8213 wrote:
how should I add this camera to make it work because I don't know anymore

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Go back to the manage cameras screen (either in the app or in my.arlo.com).  Drag the camera up from the "no plan" section into the subscription section.

[KellBee]

Same for me!  I have two cameras that showed up in library during three-month trial.  Then, I subscribed & now only one has recordings that show up in the library.  So frustrating!  Both cameras show under my subscription.  I updated the mobile app (just in case) & that didn't help.  There are no filters that would prevent it from showing.  I can manually record & that will show up in the library, but it doesn't record on its own.  So, I'm paying, but don't have the service!  Ugh...

[Sajmon8213]

Thank you very much, everything works. I'm happy again. Regards

[StephenB]

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@KellBee wrote:

  I can manually record & that will show up in the library, but it doesn't record on its own.  

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Then the subscription is active, and something else is wrong.

Check that the problem camera is still listed in the mode you are using:  https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

If it is listed (and set to record on motion), then try the motion detection test: https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device