No longer getting "low battery" emails from my Arlo Wire-Free Doorbell

[MOxenham]

I used to receive email notifications when my Arlo Doorbell battery was getting low - but these stopped about a year ago.  My email address is correctly registered and nothing is going into my spam folder.  I thought perhaps this was a temporary glitch or something that might be fixed with the latest firmware update, but yet again today, I found my Arlo wire-free battery was dead and had been for a few days.  This is getting really annoying as a number of times now I've found that I've been away from my property for a few days and there has been no Arlo coverage as the battery had run out.  I'm now having to constantly check whether the battery needs recharging which is a pain when I used to rely on receiving the email alert.  How do I get this email alert working again?

[DannyBearAgain]

The arlo backend is still sending low battery email notifications.

Arlo has discontinued the motion triggered email notifications sometime ago with their EOL policy.

[BrookeN]

They are automatically generated. If you are not receiving them, please reach out to support within the app so they can investigate this further. 

[wbarnes4393]

This is happening to me too. It's been so long since I bought my Ultra cameras (2019) that I don;t remember what I did to initially set them up, but they stopped coming for me about three weeks ago. Does the Arlo app (the new Arlo Secure one I just updated to) not allow the user to configure this on our end at all?

[BrookeN]

Our development team is looking into this behavior. I will update the community as soon as possible. 

[BrookeN]

Are you still seeing this same behavior?

[wbarnes4393]

No. It has been restored -- I am getting the emails again -- after a chat with a customer service representative. Apparently Arlo has to configure them on their end -- it is not adjustable on the consumer side. But I am grateful they have resumed!

[BrookeN]

Thank you for providing that update. I hope you have a great weekend. 

[dh19000]

I am still having this same issue. No resolution from support. Are there suggested next steps?

[BrookeN]

@dh19000 were you able to speak to support regarding the behavior you are seeing?

[dh19000]

I have tried to, but every update in my ticket takes weeks to get a response. If there is any way you can help get a resolution it would be greatly appreciated. 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.