No Recording

[Stwin98]

Why can’t I see the recordings anymore . I didn’t change any settings and no one else is on my account . I get a notification and I can’t even review it . System is saying this is a premium feature. I think that’s ridiculous. 

[jguerdat]

Sounds like your trial subscription expired unless you're actually using a Pro or Pro 2 camera, not one of the later Pro 3/4/5 or Essential cameras. Can you verify the exact model camera? Looking inside the camera battery cavity should show a VMCxxxx designation.

[Stwin98]

I have an arlo essential and I understand there are premium features but are you trying to tell me that I have to pay to see the video after I get a notification. If so that’s highway robbery and they are forcing people into expensive subscriptions. 

[StephenB]

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@Stwin98 wrote:

 are you trying to tell me that I have to pay to see the video after I get a notification.

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Arlo Essentials (like all currently sold Arlo cameras) require a subscription to get cloud storage.  This is on the packaging (though perhaps not a prominent as it should be). More information on what the subscription gives you is here:

• https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Please don't shoot the messengers - neither @jguerdat nor I work for Arlo.

[Stwin98]

No shots fired but what happened to the 7 days ? My older cameras the video disappears after 7 days I don’t need store but my notifications are useless to me at the point . I have useless cameras right now. 

thank you for the info 

[StephenB · Accepted solution]

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@Stwin98 wrote:

No shots fired but what happened to the 7 days ?

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Legacy cameras (including Pro and Pro 2) were sold with 7 days of free cloud storage - which Arlo still provides for those cameras.  They stopped including that feature back for new models back in 2018 (starting with the Ultra).