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I added 3 users to our church group of cameras. Each is using an Apple cell phone with the Arlo app 4.0.3.
I sent access permission and they have accepted it. When they log into the app they do not get the dashboard. They get a request to start a subscription or add a device.
Thank you,
Chris
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Ensure that you and the granted users are using the same app experiment.
Once you update your app you cannot go back.