Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Need to get my cameras with an expired free trial to begin recording again with new Secure subscript

Reply
Discussion stats
  • 1 Reply
  • ‎2023-07-05 09:31 AM
  • 1091 Views
  • 0 Likes
  • 2 In Conversation
SERBO
Follower
Follower
‎2023-07-05 09:31 AM

I just started a new Arlo Secure annual subscription but I have two cameras that already expired that are included but they do not have a record button when I view them.  Will new motion detections begin recording automatically or should I try the “restart” button on both cameras?

Labels:
0 Likes
Reply
Message 1 of 2
1,091
1 REPLY 1
StephenB
Guru Guru
Guru
‎2023-07-06 06:07 PM

Have you gone into "manage cameras" and double-checked that the cameras are in the new subscription plan?

0 Likes
Reply
Message 2 of 2
1,071
Discussion stats
  • 1 Reply
  • ‎2023-07-05 09:31 AM
  • 1092 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.