Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

My phone is saying unable to claim device why? It's lets me scan the barcode

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  • ‎2020-12-12 01:09 PM
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Bettycook35
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Follower
‎2020-12-12 01:09 PM
My phone is saying unclaimed device, but it chimes in when I scan the barcode. It asked me for the name a short one or descriptive one then it says unable to find this device. But ask me to give it a name, why is it letting me get to naming section but then saying it can't claim it.
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JamesC
Community Manager
Community Manager
‎2020-12-14 09:38 AM

Bettycook35,

 

After naming your camera, it should start a firmware update. Do you see this? Does the firmware update finish before you see an error?

 

JamesC

 

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