My camerras are offline. Is it possible to reconnect them

[Arlo-721]

My camerras are offline. Is it possible to reconnect them for me? Thanks.

[TomMac]

If you camera are truly offline, you can NOT reconnect them remotely.

Easiest thing to do is try to re-sync them.

[StephenB]

---

@Arlo-721 wrote:

My camerras are offline. Is it possible to reconnect them for me? Thanks.

---

You can try contacting support (using the support area in the app).  They can't directly reconnect them, but they can help you do that.  If you want to try on your own, the reset procedure is here:

• https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Although the procedure says to release sync on the Essential when the camera blinks blue, I suggest instead waiting until it blinks amber.

Have you checked that the cameras are charged?